Garmin is conducing a voluntary safety recall campaign on certain nuvi(R) brand portable automotive GPS units. Some of these units were installed on Nissan vehicles. To address this issue, the Garmin nuvi(R) GPS devices installed on the affected vehicles need to have the serial numbers checked, and if needed, the device may need to be sent to Garmin for repairs at no charge.
IDENTIFICATION NUMBER
Nissan has assigned identification number PC063 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer's responsibility to check each vehicle affected by this voluntary safety recall which is in a dealer's inventory. Federal law requires that new product in a dealer inventory which is the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
Customers who own a vehicle falling within the range of this campaign which are equipped with a Garmin nuvi(R) GPS device can be referred to the Garm in website to check their device, and if necessary have it repaired. The process requires no tools, and is clearly explained on the website. www.garmin.comlnuvibattervpcbrecall
Customers can also call Garmin at 1-866-559-0076 for guidance and instruction for having their device checked and, if needed, repaired.
REPAIR OVERVIEW
SERVICE PROCEDURE
1. Remove the Garm in nuvi(R) GPS device from the vehicle.
2. Locate the serial number on the bottom of the device (see Figure 1).
NOTE:
The serial number is 8 or 9 digits without spaces or dashes.
3. Go to the Garm in website: www.garmin.comlnuvibattervpcbrecall
NOTE:
If you do not have web access, you may contact Garm in by phone: Garmin call center for Nissan dealers.
4. At the website home screen (see Figure 2), enter the serial number and then click on "Check Serial Number".
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The website will automatically determine if the serial number is a recalled device.
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If the website displays the message "Your device has not been recalled", no further action is needed.
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If the website displays the message "Your device has been recalled", follow the "onscreen instructions for shipping the device for repair.
NOTE:
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Do not attempt to service or repair the Garmin GPS device. All service and repairs MUST be done through Garmin's authorized service provider.
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Repair time will vary, but you should expect an average of 10-14 business days.
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For units determined to be in need of repair, Garmin is providing repair and return service. In most cases, the exact unit will be returned. If during the repair, Garmin finds the unit has sustained damage, a different unit of the same model will be shipped. If a different unit is shipped any personal information or files saved on the original unit will be lost.
