The shortest route to an accurate diagnosis results from:

• system knowledge, including comparison with a known good system.
• system history, including repair history and usage patterns.
• condition history, especially any relationship to repairs or sudden change.
• knowledge of possible sources.
• using a systematic diagnostic method that divides the system into related areas.

The diagnosis and correction of noise, vibration and harshness concerns requires:

• a road or system test to determine the exact nature of the concern.
• an analysis of the possible causes.
• testing to verify the cause.
• repairing any concerns found.
• a road test or system test to make sure the concern has been corrected or brought back to within an acceptable range