Body - Exterior Mirror Damage Warranty Information
Exterior Mirror GSB
General Service Bulletin (GSB):
Exterior Mirror Warrantable / Non-Warrantable Conditions
GSB Overview:
Use this GSB to help determine (Warrantable / Non-Warrantable)
Exterior Mirror defects vs. damage
NOTE : This information is not intended to replace or supersede any warranty, parts and service policy, Work Shop Manual (WSM) procedures or technical training or wiring diagram information.
Requirements for Warranty
1.
Before evaluating potential warranty, the exterior mirrors should be thoroughly cleaned to remove all dirt, bugs, etc. Refer to Owners Guide for cleaning product recommendations.
2.
Perform a detailed inspection of the mirrors for impact damage or other external influence. The impact witness marks are often very subtle, such as shiny or flat spots in the plastic grain. Other indicators of damage include:
a.
Scratches / scrapes / cracks on the mirror plastic housing, turn signals, etc.
Glass with multiple cracks (spider web formation vs. single line crack)
e.
Glass loose due to broken pivot or missing jackscrews
f.
Glass reattached (glued) after impact
g.
Broken mirror folding pivot / neck / housing
h.
Broken mirror motor plate
i.
Damage from external heat source
j.
Mirror glass missing
k.
Attachments loose due to impact
3.
If the mirror(s) have faded streaks / dull / discoloration / wavy / uneven gaps or melted surface, this is an indication of chemical / heat exposure and is NOT warrantable. Use of improper cleaning products / wax or exposure to extreme heat sources may damage the mirror.
4.
If the mirror(s) have impact damage or other external influence, they are NOT warrantable. If the transportation company damages the mirrors, DO NOT submit claims as warranty refer to the Warranty and Policy Manual for submitting transportation damage claims.
5.
If both mirrors are exhibiting the symptom at the same time, this is more likely a vehicle and/or electrical concern (switches, fuses, wiring). Refer to WSM 501-09 for proper pinpoint testing and diagnostics. Mirrors may be subject to a warranty chargeback if no problem was found during part review and testing at the Warranty Parts Return Center.
6.
If a concern is deemed to be warrantable, ensure that the lowest level service component is replaced instead of the entire mirror assembly, when possible. Failure to do this may result in a warranty chargeback for over-repair.
Serviceable Mirror Components
Many mirrors can be serviced at a lower level, for example:
1.
Glass assembly
2.
Glass motors
3.
Courtesy / Logo lamps
4.
Mirror turn signals
5.
Skull caps
Exterior Mirror GSB
Examples of Warrantable Items
(Service at lowest level possible)
