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Home >> Buy ALLDATAdiy.com Now >> Frequently Asked Questions
   
  Please review the below FAQ's for possible assistance. If you have any additional questions, please contact us.  
   
  ALLDATAdiy.com SUBSCRIPTION INFORMATION
  What is ALLDATAdiy.com?
  What vehicles are available through ALLDATAdiy.com?
  What type of information is available in ALLDATAdiy.com?
  How do I purchase a subscription to ALLDATAdiy.com?
  How much is a subscription to ALLDATAdiy.com?
  How do I pay for a subscription?
  How do I use a gift certificate/program/discount code to pay for my subscription?
  What is the refund policy?
  How do I request a refund?
  How do I submit suggestions about ALLDATAdiy.com?
  YOUR ACCOUNT INFORMATION
  What if I forget my login and password?
  How do I add or renew a vehicle?
  How do I remove my expired vehicle or vehicles I no longer own from my account?
  How do I switch my subscription to a new car?
  How do I contact ALLDATAdiy.com about payment information?
  VEHICLE INFORMATION
  What does the “VIN” refer to when selecting my engine?
  Where can I find my Vehicle Identification Number (VIN)?
  Where are Mini-Vans and Cross-Overs listed?
  Where can I find BMW/Mini repair information?
  When does current year new vehicle information become available?
  Where can I find information for vehicles older than 1982?
  What do I do if there is a recall notice on my vehicle?
  GENERAL TECHNICAL ASSISTANCE
  How do I find repair procedures?
  Does ALLDATAdiy.com provide mechanical or technical repair advice?
  TECHNICAL ASSISTANCE FOR PURCHASES MADE IN AUTOZONE STORES
  What are the technical requirements for accessing ALLDATAdiy.com via the CD purchased in AutoZone stores?
  I purchased ALLDATAdiy.com at an AutoZone store. How do I activate my subscription?
  PARTS/TOOL ORDERING
  Can I purchase parts on ALLDATAdiy.com?
  Where do I buy the tools recommended in the procedures?
     
 
What is ALLDATAdiy.com?
ALLDATA is the leading source of Professional Diagnostic and Repair Information used by over 75,000 repair professionals. ALLDATAdiy.com provides vehicle owners with the same manufacturers’ vehicle information in a convenient “vehicle-specific” format. Subscriptions are available for one or five years with unlimited access during your subscription length.
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What vehicles are available through ALLDATAdiy.com?
A subscription to ALLDATAdiy.com provides vehicle owners with access to the most complete collection of OEM information for most vehicles sold in the United States. Click on the link to see if your car is covered.
http://www.alldatadiy.com/buy/current_coverage.html
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What type of information is available in ALLDATAdiy.com?

What type of information is available in ALLDATAdiy.com?
Your subscription includes just about everything you need to know to maintain and repair your vehicle including:

• Manufacturer repair procedures and information
• Factory Maintenance Schedules
• Factory Recall and Technical Service Bulletins (TSB's)
• Illustrated Diagnosis and Repair Procedures
• Diagnostic Charts and Trouble Codes
• Component Locations with Diagrams

Click here to preview sample vehicles

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How do I purchase a subscription to ALLDATAdiy.com?

• Simply select ‘Buy Now’ from the home page.
• Click on “Select Your Vehicle” (select your year, make, model and engine).
• Confirm your vehicle selection
• To add another vehicle, repeat step 1 to select another vehicle.
• Choose the subscription length (1 year or 5 year).
• Confirm your vehicle selection.
• Enter your profile and account information.

Click here to purchase a subscription

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How much is a subscription to ALLDATAdiy.com?

We offer both one-year and five-year subscriptions. Additional vehicle subscriptions are also available at savings of over 30%. You must register for access to the site and choose from the following subscription packages:

1 Year Subscription
First Vehicle: $26.95
Additional Vehicles and Renewals: $16.95 ea.

5 Year Subscription
First Vehicle: $44.95
Additional Vehicles and Renewals: $29.95 Best Value

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How do I pay for a subscription?
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How do I use a gift certificate/program/discount code to pay for my subscription?
After confirming your vehicle selection, enter your profile and account information. If you have a gift certificate, discount code or program code, enter it in the field labeled “Enter Gift Certificate.”
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What is the refund policy?
ALLDATAdiy.com is committed to customer satisfaction. If for some reason you are not completely satisfied with your purchase, you may request a refund within ten days of your purchase.
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How do I request a refund?
Click on Contact Us and send an email with your request.
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How do I submit suggestions about ALLDATAdiy.com?
If you are already logged into your account, click on CONTACT CUSTOMER SUPPORT.
~OR~
Visit http://support.alldata.com/email-alldatadiycom-support and fill out the form.
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What if I forget my login and password?
1. From the home page, click Subscriber Login
2. Click on Forgot Login/Password
3. Enter your E-mail address.
4. Click the Submit button.
5. Your login and password will be sent to you in an e-mail.
~ Or ~
Go to: http://support.alldata.com/email-alldatadiycom-support to request your login and password
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How do I add or renew a vehicle?

To add a vehicle or renew a current vehicle, go to www.alldatadiy.com and log in with your current login and password. Select ACCOUNT at the top of the page. Select Purchase New Subscription or Display/Renew Current Subscriptions. Follow the on-screen instructions to complete.

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How do I remove my expired vehicle or vehicles I no longer own from my account?
The ability to remove the previous vehicles from your vehicle list is not currently available.
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How do I switch my subscription to a new car?

Your ALLDATAdiy.com account allows you to change your subscription vehicle one time during the subscription year. Simply forward your new vehicle information to customer support and the change will be made for you.

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How do I contact ALLDATAdiy.com about payment information?
For questions about subscription payments, please Contact Us and we will get back to you as soon as possible.
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What does the “VIN” refer to when selecting my engine?
Every vehicle has a unique VIN or Vehicle Identification Number. The 8th digit of your VIN references the engine code. Please Contact Us if you need assistance with your VIN.
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Where can I find my Vehicle Identification Number (VIN)?

Most vehicles have a VIN tag on the dashboard (driver’s side) or on the driver-side door frame. You can also find the VIN on your insurance card/policy, vehicle title and DMV registration.

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Where are Mini-Vans and Cross-Overs listed?
Mini-vans and cross-over vehicles can be found under the manufacturer’s name and "Trucks." For example: A Ford Windstar can be found under Ford Truck.
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Where can I find BMW/Mini repair information?
ALLDATA's Automotive Repair Database has information for most domestic and imported vehicles sold in the U.S.; however, BMW/Mini is not currently supported on ALLDATAdiy.com, at the request of the manufacturer.
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When does current year new vehicle information become available?
ALLDATAdiy.com is updated regularly. Click Here to receive an email notification of any new release notifications.
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Where can I find information for vehicles older than 1982?
ALLDATA's Automotive Repair Database has information for most domestic and imported vehicles sold in the U.S. between 1982 and present. Pre-1982 vehicles are not covered.
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What do I do if there is a recall notice on my vehicle?
ALLDATA does not offer recall assistance. Contact your local dealership regarding your recall concerns. They should be able to search your VIN and determine if there are any open or unresolved campaigns that might involve your vehicle.
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How do I find repair procedures?
Log in to ALLDATAdiy.com and select a vehicle. Information is organized by vehicle components. You can also find repair procedures by looking at “Shortcuts to Popular Information.” If you still cannot find a repair procedure, click on “Contact Customer Support.” Please include your VIN so we can assist you.
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Does ALLDATAdiy.com provide mechanical or technical repair advice?
ALLDATAdiy.com does not offer mechanical or technical advice.
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What are the technical requirements for accessing ALLDATAdiy.com via the CD purchased in AutoZone stores?
• 800MHz or faster computer, running Windows® 2000, Windows® XP, and Windows ® Vista
• 128mb of Ram or higher
• Internet access required
• 800x 600 or higher resolution monitor
• CD-ROM drive
• Internet Explorer® v5.5or greater
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I purchased ALLDATAdiy.com at an AutoZone store. How do I activate my subscription?
  1. Locate your Subscription Activation Code found inside the package.
  2. Go to Buy Now and click on "Select Your Vehicle Now." Since your subscription is pre-paid, no purchase will be necessary.
  3. Select your vehicle’s year, make, model and engine. If you are not certain of your vehicle’s engine, email diycd@alldata.com with your vehicle’s year, make, model and the complete Vehicle Identification Number (VIN).
  4. After completing your vehicle selection, confirm your selection.
  5. Enter your personal information. Then, enter the Subscription Activation Code found in the Gift Certificate field of the packaging.
  6. Skip the Payment Page by clicking “Submit.” Since your subscription is pre-paid, no credit card information is required.
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Can I purchase parts on ALLDATAdiy.com?
We do not provide parts ordering directly from ALLDATAdiy.com. However, we do provide factory part numbers and manufacturers’ retail prices when available.
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Where do I buy the tools recommended in the procedures?
Unfortunately, we do not provide tools for purchase online. Our information comes directly from the manufacturer, therefore the listed part numbers are dealership part numbers. Please contact your local dealership for further tool information. You may be able to find the tool through www.AutoZone.com.
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